Friday, 3 March 2017

Using ShoreTel IP Phones

Just a quick note to show this great YouTube video on using the ShoreTel IP Phones.

Jump to the specific sections at the times below:

0:00 → Phone Overview
0:50 → Call Handling Modes
1:25 → Directory
2:04 → Call History
2:30 → Answer Ringing Phone
2:52 → Place Outside Call (ignore the “9” for outside line if you are configured for a “0”)
3:29 → Placing Calls on Hold
3:52 → Call Waiting
4:20 → Conference Calling
5:05 → Blind Transfer
5:35 → Consult Transfer
6:15 → Pickup Softkey
6:45 → Parking Calls
7:14 → Unparking Calls
7:36 → Voicemail Setup
8:45 → Checking Voicemail

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