Monday, 27 March 2017

ShoreTel Troubleshooting Tools

Page to keep updated with tools as I find them from ShoreTel systems..

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Workgroup Tool:
You can use the Workgroup Tool on the server to determine what the status of the agent is.
  • Open a command window on the server and go to the "Program Files\Shoreline Communications\Shoreware Server" directory.
  • Type: wgtool (enter)
  • Type: wg wgdn= (WG Ext)
Command list:
   H or Help or ?        - List commands and properties
   Agent                 - Get info about an agent [eg: Agent agentDN=114]
   AllWG                 - Get all local workgroups info
   SetDebug              - Set debug level. Not recommended, please use registry settings
   GetLines              - Get all tapi lines
   WG                    - Get info about a specific workgroup [eg: WG wgDN=200]
   Memsnap               - Take memory snap shot
   Memcomp               - Compare memory usage
   DumpTab               - Dump tables
   Test1                 - Test one. Reserved for testing purpose
   LoadAllDB             - Load all DB. Not recommended when system busy
   Use                   - Use a different WG Server by providing its ServerID [eg: Use Server=2]
   ListServers           - List all the WG servers associated with the HQ
   Exit

Properties:
wgDN, agentDN, hGC, hHC, callID, lineID, iwg, iagent, imember, iGC, iHC, dbg, Server

Usage:
CommandName Property=Value, where Value is expected data

For Example:
Agent agentDN=100, AllWG, WG wgDN=150, SetDebug dbg=255
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TrunkTest Tool:
\Program Files (x86)\Shoreline Communications\ShoreWare Server\VBTrunkTest.exe

This tool can be used to view the status of trunks with in the ShoreTel system
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