Monday, 27 March 2017

ShoreTel Troubleshooting Tools

Page to keep updated with tools as I find them from ShoreTel systems..

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Workgroup Tool:
You can use the Workgroup Tool on the server to determine what the status of the agent is.
  • Open a command window on the server and go to the "Program Files\Shoreline Communications\Shoreware Server" directory.
  • Type: wgtool (enter)
  • Type: wg wgdn= (WG Ext)
Command list:
   H or Help or ?        - List commands and properties
   Agent                 - Get info about an agent [eg: Agent agentDN=114]
   AllWG                 - Get all local workgroups info
   SetDebug              - Set debug level. Not recommended, please use registry settings
   GetLines              - Get all tapi lines
   WG                    - Get info about a specific workgroup [eg: WG wgDN=200]
   Memsnap               - Take memory snap shot
   Memcomp               - Compare memory usage
   DumpTab               - Dump tables
   Test1                 - Test one. Reserved for testing purpose
   LoadAllDB             - Load all DB. Not recommended when system busy
   Use                   - Use a different WG Server by providing its ServerID [eg: Use Server=2]
   ListServers           - List all the WG servers associated with the HQ
   Exit

Properties:
wgDN, agentDN, hGC, hHC, callID, lineID, iwg, iagent, imember, iGC, iHC, dbg, Server

Usage:
CommandName Property=Value, where Value is expected data

For Example:
Agent agentDN=100, AllWG, WG wgDN=150, SetDebug dbg=255
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TrunkTest Tool:
\Program Files (x86)\Shoreline Communications\ShoreWare Server\VBTrunkTest.exe

This tool can be used to view the status of trunks with in the ShoreTel system
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Monday, 20 March 2017

ShoreTel Phone Customisations

This page will be updating moving forward when I find information for customisations for the ShoreTel IP Phones, It will manly be focus on the 400 series phones but will have details of the other models too.

Background Image Specifications
ShoreTel IP Phones 265 & 565
Dimensions: 320 x 240 pixels
Format: Uncompressed bitmap (.bmp)
Pallet Size: 256 colour (24-bit RGB)
File to change: \inetpub\ftproot

ShoreTel IP Phone 655
Dimensions: 640 x 480 pixels
Format: Portable Network Graphics (.png)
WallPaper Directory: \inetpub\ftproot\ -->
File to change: \inetpub\ftproot\swecustom.txt
####################
wallpaper1Phone “{File Name}.png“
####################

ShoreTel IP Phone 485
Dimensions: 480 x 272 pixels
Format: Portable Network Graphics (.png)
WallPaper Directory: \inetpub\ftproot\Wallpaper\480x272c
File to change: \inetpub\ftproot\phoneconfig\custom_IP485g.txt
####################
[user]

wallpaperStandardFilename={File Name}.png
####################

Friday, 3 March 2017

ShoreTel Voicemail Options

ShoreTel Voicemail Quick Reference..




You can download the full file from here

Using ShoreTel IP Phones

Just a quick note to show this great YouTube video on using the ShoreTel IP Phones.

Jump to the specific sections at the times below:

0:00 → Phone Overview
0:50 → Call Handling Modes
1:25 → Directory
2:04 → Call History
2:30 → Answer Ringing Phone
2:52 → Place Outside Call (ignore the “9” for outside line if you are configured for a “0”)
3:29 → Placing Calls on Hold
3:52 → Call Waiting
4:20 → Conference Calling
5:05 → Blind Transfer
5:35 → Consult Transfer
6:15 → Pickup Softkey
6:45 → Parking Calls
7:14 → Unparking Calls
7:36 → Voicemail Setup
8:45 → Checking Voicemail

Tuesday, 31 January 2017

ShoreTel Voicemail Greeting Export

The other day I was searching for a way to export greetings from voicemail and auto-attendants from a ShoreTel connect environment, and I came across this great article from "Workend Tech Blog"

Importing a WAVE File into a ShoreTel Voicemail Greeting, whilst its an old post from December 2014, it looks to still work to get an export of the WAV files.

To make things short, under "\Shoreline Data\Vms\SHORETEL\" you will find all the WAV files for the configured greetings.